Another Real Estate Tragedy
Why is it that when people involved in a transaction when confronted with a choice of either being helpful or rude and unbending they choose the negative side of things?
Is it as simple as they have a huge need for being powerful and in their mind right? I don’t get it.
Case in point: Clients sell their home in Rhode Island, close escrow and deposit the proceeds in a bank in Rhode Island after carefully making sure that they will be able to wire funds to their escrow account for their purchase in California. Now these clients are elderly and not familiar with bank lingo or practices. They thought they asked all the right questions and damn it the V.P of the bank knew they were going to be moving to California.
Well, they have their belongings shipped to our beautiful sun shiny state and they jump in the car with their three cats and drive out to California. Now here they are in California and so they call the fun, friendly V.P. of the bank and ask her to wire the funds to their escrow account only to be told that they cannot send funds because they have to be physically in the bank when signing the authorization to wire. I understand that….
Now here is where I become totally amazed (and I know I shouldn’t be), why did the friendly, fun, smarter than anybody V.P. not have the client (their customer too) sign a wire authorization when she was there in the bank? Yeah, I know, it is not her job to provide friendly, helpful out of the box service. It is only her job to do the very least because she is thinking about her kids in college or her husbands affair or her affair or what color she should paint the kitchen this spring because her house isn’t worth what it was 2 years ago so they won’t be able to sell and move to the Hamptons.
You know? I think that is why we (collectively) are so amazed when someone does a really good job or goes above and beyond the call of duty to make sure their customer is happy and will become an advocate for them, referring customer after customer.
Oh, I do understand why and wouldn’t it be nice if I didn’t have to and we all did the right thing for our customer?
Happy Funding
Kelly…
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2 Responses to “Another Real Estate Tragedy”
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Why can’t we just be taught about escrows and home loans and financing and how we’re gonna have to foreclose on our home because we can’t make the monthly minimum payments, and now our dream home is in the dream hole and we’re moving back to Rhode Island….
oh well. Bad economies shall be bad economies, so let’s look to the future and hope that we can come together as a friendly, helpful nation and give a brutha a chance at a good life.
I’m not following the first paragraph and amen brutha to your last sentence.